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Instant and convenient online customer service management system

Provide online customer service management to enhance the service for Merchant of acquiring institutions in all domains.


CyberMARS, an all-in-one acquiring platform, develops the business customer service management systems and provides various online services for banks to merchants. It effectively reduces labor working hours and costs.

CyberMARS Portal, business customer service management systems, provides merchants various online functions, such as applying EDC repairing, changing order details and checking all kinds of account details.

 

Why do you choose CyberMARS Terminal End Device Management System? ？

  • Strengthening the service of bank to merchant
  • Integrate all systems for application operations
  • Reduce the manual work time and the labor costs

The features of product

  • Immediacy
    Acquiring Banks - Send working notification of bank to merchants instantly; Merchant - Check the account details instantly and apply the various services online.
  • Reduce the cost
    Previode online QFA to merchant for saving the cost of customer service.
  • Easy management
    Provides management system containing and set the verifying program; the system provides relevant statistical reports to track, manage and analysis datas.
  • Interactivity
    Provide online opinion surveys and collect feedback.

Detailed information

  • System Announcement
    Display the latest news, special offers and other information through the announcement list, and use group mail to send important notifications, and provide the function of marquees.
  • Account details
    Provides merchant to check the amount of income which is tranfered by bank, statement details, the trade details, and the amount details of invoices.
  • Electronic signstures
    Provides the merchant to check the eletronic signature image.
  • The Request of Merchatn informations changed
    Merchan apply the service of changing merchant imformaitons.
  • EDC repair
    Provides merchant to apply EDC repair online, automatically notifies the customer service to pick up the EDC, and completes the process of the EDC repairing.

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